Responsible Gaming –
Stay Safe
l89 bangladesh believes that gaming should be a healthy form of entertainment. Our goal is for every player to participate consciously, in a controlled manner, and safely.
Knowing your limits matters
Online gaming and betting are legitimate entertainment, but like any form of entertainment, they are only beneficial when kept under control. l89 bangladesh always wants our players to stay well and informed. Gaming should be seen as entertainment, not as a way to earn money.
Our Terms and Conditions apply to every player and include clear guidance on responsible gaming. As a player, it is your responsibility to set your own budget and time limits before taking part. Repeatedly playing to recover lost money can be an early sign of a problem.
Your personal information is kept secure in accordance with our Privacy Policy. If you have any questions about your gaming patterns or habits, contact our support team — they are ready to assist in both Bengali and English.
Protection Tools
The tools l89 bangladesh provides to help you stay protected are easy to use and can be activated at any time.
Deposit Limit
Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once set, reducing the limit takes effect immediately.
Session Time Limit
Decide in advance how long you will play in one session. When the set time is up, the system will automatically alert you or log you out.
Temporary Break
If you need a short rest, suspend your account temporarily for anywhere from 24 hours to 30 days. No bets or deposits are possible during the break.
Self-Exclusion
If you are experiencing long-term problems, activate self-exclusion. This feature keeps your account completely inactive for a set period and cannot be reversed during that time.
Activity History
View your full betting, deposit, and withdrawal history at any time. This information helps you stay aware of your own gaming patterns.
Contact the Support Team
If you are concerned about your gaming habits, speak directly with us via live chat. Our trained team is always ready to help in Bengali.
Warning Signs of a Problem
If you notice any of the following signs in yourself or someone you know, seek help without delay.
- Repeatedly returning to play to "recover" lost money and being unable to stop.
- Using the family's daily expenses or savings to fund gaming.
- Hiding or lying about gaming to family or friends.
- Feeling anxious, irritable, or restless when unable to play.
- Spending long hours focused on gaming while neglecting work, studies, or family relationships.
- Not getting the same enjoyment unless betting larger amounts each time.
Where to Get Help
If you are experiencing a problem, do not try to handle it alone — reach out through any of the following options.
l89 bangladesh Live Chat
Contact us via our 24/7 live chat service. Talk to our team at any time to get guidance in Bengali on responsible gaming.
Family and Trusted People
Have an open conversation with a close family member or a trusted friend. Support from the people around you can often be the greatest help.
Professional Counselling Services
Contact a mental health specialist or an addiction recovery counsellor. Both government and private services are available in Bangladesh.
Write directly to l89 bangladesh's email support — our team will handle your situation with full confidentiality and help you take the necessary steps. The email address can be found on our About Us page.
Remember — seeking help is not a sign of weakness; it takes courage. l89 bangladesh is always here for you.
Our Commitment
l89 bangladesh is an entertainment platform. We want every player to use gaming as a source of enjoyment while staying within their financial means. There is no guarantee of winning — this is something to always keep in mind.
Alongside technical safeguards, we have also trained our support team on these matters. If a player's behaviour appears problematic, we may reach out on our own initiative.
Visit our FAQ section for answers to general questions about betting and casino — it also includes frequently asked questions on responsible gaming.
No one under the age of 21 may be allowed to use an account. Use a password on your device and do not share your account details with others to protect minors.
Common questions and answers
Here are answers to questions that commonly come up about responsible gaming.