l89 bangladesh Privacy Policy
At l89 bangladesh, protecting your personal information is our priority. This document clearly explains what information is collected, why it is collected, and how it is kept safe.
Introduction and Scope
This privacy policy ("Policy") applies to l89 bangladesh ("we", "our", "platform") and every member who uses its services ("you", "user") with regard to the collection, use, storage, and protection of information. By accessing the l89 bangladesh website, mobile application, or any digital channel, you are considered to have accepted the terms of this policy.
To understand the full terms of our service, please read the Terms and Conditions, which cover account management, bonus use, and the general rules of the platform in detail. Reading this privacy policy and the Terms and Conditions together will give you the complete picture.
This policy applies to users residing in Bangladesh who are 21 years of age or older. Information about minors is not collected and they are not eligible to use this platform.
What Information We Collect
l89 bangladesh collects several types of information, which can be divided into two main categories:
1.1 Information You Provide Directly
Information you provide yourself during account registration, identity verification, or when contacting support:
- Full name and date of birth (for age verification).
- Mobile number and email address.
- National ID card or passport details (when identity verification is required).
- bKash, Nagad, Rocket, or Upay account details for deposits and withdrawals.
- The content of communications made via support chat or email.
1.2 Automatically Collected Information
Information collected technically while you use the platform:
- IP address and device type and operating system.
- Browser version and preferred language setting.
- Cookies and session data.
- Which pages you visited on the platform and how long you spent on them.
- Login times, transaction history, and game activity logs.
Purpose of Using Information
Collected information is used only for defined purposes. l89 bangladesh never uses your information for unrelated commercial purposes.
- Account management: To handle registration, login, and account security.
- Financial transaction processing: To complete deposits and withdrawals and to prevent fraud.
- Identity and age verification: To ensure access is limited to users aged 21 and above.
- Customer service: To provide assistance via live chat and email.
- Platform improvement: To improve the user experience and resolve technical issues.
- Security management: To detect unauthorized access and fraudulent activity.
- Legal obligations: To comply with applicable laws and respond to lawful requests from authorities.
Information Sharing and Third Parties
l89 bangladesh does not sell or rent your personal information. Information may be shared with third parties only in the following limited circumstances:
3.1 Payment Processors
The necessary financial information is shared with the relevant payment institutions to complete transactions via bKash, Nagad, Rocket, Upay, and bank transfer.
3.2 Technology Service Providers
Organizations contracted for the technical operation of the platform (such as server hosting, security testing, and game software providers) may receive limited information within the scope of their work.
3.3 Legal Requirements
Upon receipt of a valid court order or a written request from a government authority, information may be provided as required by law. In such cases, we provide only what is requested — nothing more.
Data Security Methods
To keep your information secure, l89 bangladesh follows industry-standard technical and administrative measures:
- SSL encryption: All data transmission on the website and app is encrypted using the SSL protocol.
- Secure servers: Data is stored on servers that comply with international security standards.
- Access controls: Only authorized staff can view the information they need.
- Transaction monitoring: Systems are in place to immediately detect suspicious financial activity.
- Regular security audits: Regular audits are conducted to identify vulnerabilities on the platform.
However, it is not possible to guarantee 100% security for data transmitted over the internet. It is important to keep your password confidential and to avoid logging in from unfamiliar devices.
Cookies Policy
l89 bangladesh uses cookies to ensure the smooth operation of the platform and to improve the user experience.
5.1 Types of Cookies
- Essential cookies: Necessary to maintain login sessions and keep security features active.
- Functional cookies: To remember your language preference and display settings.
- Analytics cookies: To collect anonymous statistics about which parts of the platform are used most.
5.2 Cookie Controls
Cookies can be disabled or deleted from your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
Data Retention Period
l89 bangladesh does not retain your information beyond what is necessary. Specific guidelines are given below:
- Account information: For as long as the account is active and for a defined period after it is closed.
- Transaction history: May be retained for an extended period for financial records and security needs.
- Identity verification documents: For a defined period where there is a legitimate need.
- Support conversations: Retained for a limited period to maintain service quality.
Once the retention period ends, information is securely deleted or safely destroyed.
User Rights
Every user registered at l89 bangladesh has certain important rights regarding their own information:
7.1 Right to Access Information
You may contact the support team to find out what information is stored in your account.
7.2 Right to Correct Information
Contact us through our support channels to correct any incorrect or outdated information.
7.3 Right to Close Account
You may close your account if you wish. However, some information will need to be retained for a defined period for financial and legal purposes.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional emails or messages, let our support team know. This will not affect other account functions.
Protection of Minors' Information
l89 bangladesh is strictly operated for users aged 21 and above. We do not knowingly collect information from anyone under the age of 21. Age is verified at registration and may be re-verified through identity documents where there is any doubt.
If it becomes known that information from a minor has been collected by mistake, it will be deleted immediately and the associated account will be closed. To read our full policy on responsible gaming, see the Responsible Gaming Guidelines.
International Data Transfers
Some of the technical infrastructure of l89 bangladesh may operate on servers located outside Bangladesh. In such cases, your information is transferred and stored in compliance with international security standards. Appropriate contractual arrangements are in place to protect information when it is transferred to third countries.
Policy Changes and Updates
This privacy policy may be updated due to business changes, technical developments, or legal requirements. In the case of significant changes, registered users will be notified via email or through the site. Continued use of the platform after a change is considered acceptance of the updated policy.
If you have any questions about the policy, please read our frequently asked questions section — the FAQ section contains answers to common questions about accounts and data protection.
Contact
For any questions or complaints about this privacy policy, or to exercise your rights regarding your information, please contact our support team:
- Live chat: 24 hours a day, 7 days a week — in Bengali and English.
- Email: [email protected]
We will do our best to respond to your request as quickly as possible.